the word of gold

New research challenges top law firms’ assumptions about the state of their client relationships – but do its own conclusions go far enough? Read my latest comment piece in The Journal of The Law Society of Scotland here.

How not to win business: The series

Please find below links to all of my 'How not to win business' publications in The Journal:

1. Talk, don't listen
2. Be afraid to fail
3. Don't deliver the whole firm
4. Put skill above service
5. Get stuck with labels
6. Don't ask why. Often the hardest bit is popping the question.
7. Cling to the hourly rate
8. Focus on the law
9. Freeze at the thought of cold calling
10. Pursue the new, neglect the old
11. Lead from the rear
12. Fail to plan
13. Don't use simple language
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Stephen Gold

Stephen Gold

I am a consultant, non-exec and trusted adviser to well-known law and professional firms throughout the UK. I work with them shoulder-to-shoulder to deliver the insight, guidance and hands-on practical help that will achieve their ambitions. If you would like to discuss without obligation and in confidence how I can help you, please call me on 07968 484232, or email me at

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