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Through the client's eyes - The Word of Gold

Last month, I discussed how difficult it is for us to change, however much we want to. More difficult still is persuading colleagues, even when it is clear that “the way we do things round here” is not good enough.In my latest opinion article in The Journal, I discuss how to engage with clients in order to develop your understanding of what great legal service looks like. The article includes my 'formula for success' - find out more here.
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The rocky road to good intentions

It being that time of year, my original (or rather, tremendously unoriginal) thought was to write a piece on new year resolutions, full of wisdom about strategy, finance, business development and other delights from the giant Celebrations tin of modern law firm management.And then I thought, “Nah.” The only material point about new year resolutions is that 99% of them do not survive January.Read my latest opinion article in The Journal of The Law Society of Scotland here.
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Mentoring: the neighbour principle - The Word of Gold

Law firms who invest in mentoring are not only doing their people good, but doing good business too. Read my latest opinion article in The Journal of The Law Society of Scotland here.
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A lawyer's lament - The Word of Gold

Whatever the size of your firm, good scoping of client work is fundamental to profit. Read my latest opinion article in The Journal of The Law Society of Scotland here.
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The day of minimis is here - The Word of Gold

More for less? It's yesterday's challenge. Read my latest opinion article in The Journal of The Law Society of Scotland here.
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