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The Word of Gold: The Journal

Through the client's eyes - The Word of Gold

Saturday, 27 February 2016

Last month, I discussed how difficult it is for us to change, however much we want to. More difficult still is persuading colleagues, even when it is clear that “the way we do things round here” is not good enough.

In my latest opinion article in The Journal, I discuss how to engage with clients in order to develop your understanding of what great legal service looks like. The article includes my 'formula for success' - find out more here.